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Operations & Team Building

Attracting talent and establishing institutional knowledge & workflows that scale

Introduction

If you've found your way to this page, you likely understand the pivotal role that operations and talented teams play in having a successful product.  I often liken it to the basement, packed with pipes—typically overlooked until a problem arises.

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*Since I can’t show previous clients' workflows, and imagery creates engagement, enjoy some puppies and kittens working hard.
 

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Goal: Faster, Cheaper, Better
While every project is unique, the goal is always the same. At the heart of my approach to efficiency and scalability is innovating at a small scale through workflow design.

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Seek First to Understand.

Then be Understood. 

With any new project, I roll up my sleeves and dive in. Many of the operational bottlenecks are found deep in the details. By diving in and participating in the work, I can gain a direct frame of reference to the problems. 

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Innovations Start Small
Focusing on multiple small bottlenecks provides room for experimentation, minimizing the risks associated with failure and fostering innovation that may pave the way for bigger successes and insights in the future.

My Background

Throughout my 17+ year career, I've specialized in providing digital and Intellectual Property (IP) products, a realm distinct from many traditional industries. Unlike businesses dealing with physical inventory and intricate supply chain logistics, software and IP companies focus their attention on metrics such as active users, throughput, conversion rates, and subscription revenue.

 

Attracting Talent

People play the pivotal role in fostering innovation and continuity within a business. The attraction, nurturing, and retention of innovative employees and freelancers has always been the key to my success. I have fostered a reputation to not only facilitate the recruitment and hiring of new staff as a company expands but also to ensure that team members are brought on board at a consistent rate intune with growth projections. 

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